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General Information


ORDERS

All orders are considered firm and cannot be canceled except by mutual consent.

SET-UP CHARGES
New orders: $45.00 (G); Repeat orders: $25.00 (G)

LESS THAN MINIMUM
There will be a $40.00 (G) charge for less than minimum orders on all items in the catalog.

PRODUCTION TIME
Consult factory for production schedule, we will endeavor to work with you to meet specific delivery requirements.

ARTWORK
If the factory is to supply or repair art, there will be a charge of $60.00 net per hour, and orders will be held for approval of art charges over $60.00 net.  Please provide spot color information when possible for color matching, although understand that exact matching is often difficult due to the nature of the printing processes and various substrates offered. Vector artwork is the preferred format; if raster artwork is necessary, art should be 300 dpi at final print size. Consult factory for detailed art specifications before submitting artwork, if you have any questions or concerns.

PROOFS
A complimentary paper/e-mail proof will automatically be supplied on new orders.  Any additional proofs that are necessary due to a change or error on the customer’s part, will be charged $10.00/proof.  Actual proofs cost $30.00 net plus the cost of the item and may be required, at our discretion, on orders over $1,000.00 or with potentially difficult imprints unless a written waiver is submitted. Production cannot begin until all proofs are approved.

PERSONALIZATION LISTS
Personalization lists not submitted in either Microsoft Word® or Excel® will incur an additional charge.

MARBLE COLORATION
Because marble is a natural product with color variations, the factory assumes no responsibility for color.

DROP SHIPMENT / INDIVIDUAL ITEM SHIPMENT
Consult factory.

SHIPPING
FOB factory. Insurance charges will be invoiced.
3rd party - $2.50 net handling charge

OVERRUNS & UNDERRUNS
We reserve the right to ship +/- 5% and will invoice accordingly.

RETURNS
Merchandise found to be incorrect due to our error will be replaced at no charge when returned within 90 days.
Prior approval is required before merchandise can be returned.

REMAKE CHARGE
Customer error - the actual charge is dependent on the number of items to be remade, with a minimum charge of $25.00 net.

UNION LABEL
Not available.

PLEASE NOTE
Prices, items and colors are subject to change without notice. None of the logos, artwork designs or trademarks illustrated in this catalog imply endorsement; they are simply examples of the type and quality of imprinted products available.

These examples are not offered for sale to anyone other than the parties expressly authorized by the owners of such designs.
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